- Please carefully read the booking terms
Properly study what is included in the rental price. Pay attention to the following:
- fuel policy
- possible mileage restrictions,
- terms for booking cancellation and changes insurance included in the price
- insurance terms
- Driving licence requirements
Most of the car rental companies require you to have an international driving licence. However, in many member countries of the Vienna Convention on Road Traffic, it will be sufficient to provide a national driving licence. If you are not sure whether your driving licence will be accepted or not, please ask our customer support for help.
+34 (91) 36422249
+1 (252) 4950680
+49 (800) 7237193
+33 (1) 84884585
- Optional equipment
If you need additional equipment, such as a ski rack, GPS, child safety seat, etc., we strongly recommend that you book it in advance, else such equipment may not be available at the time of your arrival. When completing your booking, mark the options you want. Please note that the additional equipment is paid for directly when receiving the car.
- Age restrictions
The driver’s minimum permissible age is specified in the rental terms for each specific vehicle. Different car models and different car rental companies have their own age restrictions. If you are under 25 years old, you may be required to pay for the “young driver” service. Therefore, be sure to read the age requirements before booking.
- How can I know the car model and colour?
The most likely model offered by a particular rental office is displayed in the search result and in your voucher. However, according to international car rental rules, the car class is booked at all car hire companies. You can choose the car colour and model from the cars available at the time of your arrival at the office. Explanation of car classes is shown below. In the vehicle fleet section, you can view the list of models available in a particular country.
C 2/4-Door Car
C 2/4-Door Car
V Van (passenger)
F 4-Wheel Drive
P Pick Up
J All Terrain
K Van (Cargo)
- Which cards are accepted for payment?
You can use your credit and debit cards – VISA, MasterCard, Delta, and American Express – to pay for your booking in advance.
Be sure to pay attention to the “payment method” section in the rental terms. In some cases, a credit card owned by the driver may be required at the time of receiving the car. Please be informed that the majority of debit cards are actually credit cards with zero credit limit. Such a card would be sufficient provided that it has a positive balance enough to lock the security deposit. To find out whether your card is a credit or debit card, you can send us the last 6 digits of its number, or directly contact your bank.
- Can I pay in cash or through Paypal?
No, you can pay for your booking only by credit card. When receiving the car, it is also required that you have a credit or debit card.
- Can I pay for my booking using another person’s credit card?
Yes, but in this case, that person must be specified as an additional driver and be present in the office at the time of receiving the car. Besides, he must have theappropriate driving license.
- How does currency conversion work?
Conversion is made at the exchange rate of your payment system. Bookingcar.eu does not charge additional commission for conversion. You can ask your bank for more information about exchange rates.
- Security deposit at the time of renting
The security deposit does not usually exceed the franchise deductible. Even if you have comprehensive insurance, security deposit, in most cases, is still locked. To know the exact security deposit amount, please contact the car rental company.
- Receiving a car at the airport
Most of the offices of rental companies are located directly at the airport terminal. However, companies, whose offices are located in the immediate vicinity of the airport, often offer the cheapest deals. These companies serve a free taxi or shuttle bus from the airport terminal to their office and back. Upon arrival, you may need to call the local office and request for a transfer or to be picked up. If you are not very good in English, we recommend choosing a car marked “airport terminal”.
- In which languages does employees at rental offices communicate?
They speak the local language and English.
- Is it possible to travel in a rented car outside the country?
Yes, border crossing is allowed in most cases. However, you should check whether the rental terms allow for such before booking.
- Can I return the car in another city or country?
Yes, it is possible. When searching, check the option “return to another place” in the search form. The search results will display suitable offers. Charges for returning to another city will already be included in the rental cost.
- Can I extend the lease or return the vehicle ahead of schedule?
Yes, you can. You need to contact the local office through the contact phone numbers listed on the rental agreement. When returning the car ahead of schedule, you will not be refunded for the unused days.
- Can I travel outside the borders of the country where I rented the vehicle?
It is usually stated in the rental agreement and in the voucher whether you can travel outside the country. For further questions, you can contact the local office of the rental company.
- Violations and fines.
Be sure to check the local traffic regulations and fines. Fines for exceeding the speed limit and for prohibited driving to downtown are issued late. In such cases, the rental company may deduct the required amount from your security deposit or require you to pay a fine.
- What should I do if I am involved in a road accident or if the vehicle breaks down?
If you have any technical difficulties, you need to contact the local office of your rental company as soon as possible. In the event of an accident, you are required to notify the police about the accident, record the damage in a police report, take the contact information and necessary documents from the other party in the incident. When returning the car, you will need to fill out an incident report. Be sure to keep copies of all documents.
If there is a need to refuel the vehicle, be sure to double check the fuel type suitable for your vehicle. The fuel type is usually indicated under the fuel filler flap and in the rental agreement.
Unfortunately, there are cases when, out of habit, customers refuel a diesel car with petrol and vice versa. Please note that the insurance company does not cover damages caused to the engine as a result of fuelling the vehicle with the wrong oil.